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Dear customer,

I wanted to let you know that Snap is still operational and that we have come through the Christchurch earthquake reasonably unscathed. If you are or were in Christchurch at the time, everyone at Snap sincerely hopes that both you and your family are unharmed. For those customers that have been affected by the earthquake, we want to offer you all the support we can so please don't hesitate to call us on 0800 BROADBAND if you think that we can do so.

Residential customers : our helpdesk is operational and as power comes on around the City so should the broadband. Our systems are all operational, so if you are having issues with Internet or phone services please contact us, we should be able to assist as usual. Where there is damage to communications infrastructure, we can at least help bring this to the attention of the providers and hopefully speed the process of reinstatement.

Business customers : we can still provision new communications circuits and services, so if you are looking to move to temporary accommodation we should be able to assist in connecting you. We also have the facilities to get your phones up and running again and have a limited supply of telephone handsets available too. Our colocation facility is also operational and we have space available right now, so if you're looking for somewhere to locate your server infrastructure don't hesitate to give us a call. Our engineers are also available at the moment to assist you with technical problems that you may be having. Between colocation and communications you should be able to relocate and start operating again.

To all, if you have wireless capabilities on your laptop you are more than welcome to come down to our offices on Durham St South and use our wireless Internet facilities. Snap staff are quite busy assisting customers at the moment, but there will be someone available to give you the SSID and password and assist you gaining access. Please be aware that we do have limited space in the offices so you may need to park nearby and work from your car.

As I say, we are more than willing to help out where we can.

Sincerely,

Jamie Cairns,
CEO,
Snap