snap! Latest News

So we heard you like data! So we heard you like data!

Posted on Fri, 20 Apr 2012

Here at snap! we’re all about keeping our customers happy.  We heard you like data (quite a lot actually) and thought we should increase our data add-ons a bit. We were going to double them… but this seemed a bit lame.

So we went all out, blew those data caps sky high, with all of the add-ons ending up with at least FOUR TIMES as much data!!! What’s more, if you’re already on one of our @ Home plans (Naked or with calling) your data add-on will automatically increase to the new data level when your next billing period begins. So, you don’t even have to pause your downloads or call us or anything! We are taking care of it, and taking care of you!

 

Some FAQs:

 

Why don’t you have an unlimited plan?

For only $5.00 you can have unlimited downloading during the hours of 1am - 7am for 3 nights. And you can add this as many times as you want during the month!

Is the All You Can Eat Google still available?

Yes, All You Can Eat Google is available on all our new plans.

Do I need to do anything?

No, because we love our customers, we will automatically upgrade everyone at their next billing cycle!

Where is your UFB pricing?

Snap was actually the first service provider to purchase a UFB Fibre in August 2011, we provide UFB to business all around the country and will have our UFB residential prices ready to go as soon as houses are ready to be connected*

Does this apply to VDSL customers?

Yes, most residential VDSL customers are on a standard snap Naked DSL @ home plan, so this does apply!

What if I don’t need all that data?

You can change your plan by contacting our support crew on 0800 276 232

What if I’m still on an old snap! Broadband plan, eg ‘Snap Broadband A’

You will need to call our helpdesk on 0800 276 232 or email us at support@snap.net.nz and we will be able to recommend the best plan for you.

*Note Chorus and Enable networks service areas

 

Why should I go with Snap?

 

We are ISP of the year 3 years in a row! We have a number of firsts under our belt and are one of the only providers who offer IPv6 to all our users. We have no transparent caching on our network, and we don’t filter any of your traffic.

We have a friendly New Zealand based call centre, who actually pick up the phone and provide you helpful friendly advice, and they are open from 7am until 11pm weekdays and 8-8 in the weekends.

 

A quick comparison:

Cost $

New Data Add-on

Old Data Add-on

$10

20GB

5GB

$15

60GB

10GB

$25

145GB

25GB

$40

250GB

50GB

$70

550GB

100GB

**Please note, at this stage, this pricing does not apply to our @work plans.**

Snap removes the cap. Snap removes the cap.

Posted on Wed, 07 Dec 2011

Set those wires on fire. It’s time for another Snap Free Weekend!

 

After the huge success of our last free weekend in July, we are once more removing data caps for all our home broadband users. The Snap Free Weekend starts at 8pm on Friday 9th of December and ends at 8am on Monday 12th December.

 

When the caps come off on Friday, snap! customers will have three days to exchange data with the world and internet usage won’t be metered!

 

This will be a great time to transfer huge files and buy online before Christmas.  If you really want a local copy of Wikipedia, now’s your chance! snap! makes it possible!

 

What’s more, we have updated our online tools so You can view how much data you have used across the entire weekend.

 

What you won’t see however is increased latency or slowdowns – our network is designed to keep up with demand. snap! always continue to add capacity in anticipation of growth.

 

snap’s Free Weekend is available to residential DSL accounts, including ADSL2+ and VDSL2 customers. We’re Sorry, but the Free Weekend isn’t available for cable, fibre or prepay customers – we are looking into ways of making this for future special weekends.

 

Existing customers who are over their data caps can make use of the Free Weekend. Snap will remove all data caps for everyone at 8pm Friday night.

 

Why are we doing this? because it’s nearly Christmas and “We Love You!”

 



Letter from the CEO Letter from the CEO

Posted on Tue, 01 Mar 2011

Dear customer,

I wanted to let you know that Snap is still operational and that we have come through the Christchurch earthquake reasonably unscathed. If you are or were in Christchurch at the time, everyone at Snap sincerely hopes that both you and your family are unharmed. For those customers that have been affected by the earthquake, we want to offer you all the support we can so please don't hesitate to call us on 0800 BROADBAND if you think that we can do so.

Residential customers : our helpdesk is operational and as power comes on around the City so should the broadband. Our systems are all operational, so if you are having issues with Internet or phone services please contact us, we should be able to assist as usual. Where there is damage to communications infrastructure, we can at least help bring this to the attention of the providers and hopefully speed the process of reinstatement.

Business customers : we can still provision new communications circuits and services, so if you are looking to move to temporary accommodation we should be able to assist in connecting you. We also have the facilities to get your phones up and running again and have a limited supply of telephone handsets available too. Our colocation facility is also operational and we have space available right now, so if you're looking for somewhere to locate your server infrastructure don't hesitate to give us a call. Our engineers are also available at the moment to assist you with technical problems that you may be having. Between colocation and communications you should be able to relocate and start operating again.

To all, if you have wireless capabilities on your laptop you are more than welcome to come down to our offices on Durham St South and use our wireless Internet facilities. Snap staff are quite busy assisting customers at the moment, but there will be someone available to give you the SSID and password and assist you gaining access. Please be aware that we do have limited space in the offices so you may need to park nearby and work from your car.

As I say, we are more than willing to help out where we can.

Sincerely,

Jamie Cairns,
CEO,
Snap

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