General

Contact Us





You can contact our residential support team on:

Within New Zealand: 0800 BROADBAND (0800 276 232) toll free
Within Australia: 1800 050 305 toll free
Anywhere else: +64 3 348 8747

The helpdesk is open Weekdays 7am - 11pm and Weekends 8am - 8pm.

Alternatively you can contact us for support via email at support@snap.net.nz for technical queries or accounts@snap.net.nz for any accounts queries. You should received an automatically generated ticket number as a reference for your enquiry. We endeavour to answer all email enquiries within 1 business day.

 

You can also follow us on Twitter and like us on Facebook!

You can post in the forums on Geekzone and GPForums too where we have a presence.

 

Physical Address
21 Durham Street South,
Sydenham,
Christchurch 8023

Fax: 0800 200 638

Postal Address
PO Box 8540,
Riccarton,
Christchurch 8440

 

Office Hours:
Monday - Friday: 9am to 5pm
Saturday - Sunday: CLOSED
Public Holidays: CLOSED

Helpdesk Hours:
Monday - Friday: 7am to 11pm
Saturday - Sunday: 8am to 8pm
Public Holidays: 8am to 8pm

Tags: accounts, contact, questions, support


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