Contact information for our support and accounts teams are listed below. Alternatively you can fill out our online support form, you will be issued a support ticket and we will get back to you as soon as possible.

You can contact our helpdesk toll free on 0800 500 638. The helpdesk is open Weekdays 7am - midnight and Saturdays 11am - 6pm.

Alternatively you can contact us for support via email at support@snap.net.nz for technical queries. You should received an automatically generated ticket number as a reference for your enquiry. We endeavour to answer all email enquiries within 1 business day.

You can contact our accounts team on 0800 500 638. The accounts team is available Weekdays 9am - 5:00pm however outside of these hours our support team may be able to help you with some enquiries

Alternatively you can contact our accounts team via email at accounts@snap.net.nz. You should received an automatically generated ticket number as a reference for your enquiry. We endeavour to answer all email enquiries within 1 business day.