Snap News archive

Snap Becomes ‘YouTube HD Verified’ Snap Becomes ‘YouTube HD Verified’

Posted on Fri, 13 Jun 2014

New rating provides YouTube generation an easy to understand guide to video quality

13 June 2014 – Snap, one of New Zealand’s fastest growing telecommunications providers, has received the highest rating in Google’s first Video Quality Report in New Zealand.

Snap’s network is now ‘YouTube HD Verified’ on average across New Zealand, meaning users can expect to watch YouTube videos in HD (at least 720p) with quick load times at least 90 percent of the time.  

The Google Video Quality Report is a simple way to measure how an internet service provider delivers YouTube content on its network.  The report is based on billions of YouTube videos watched across thousands of ISPs.

“This rating is an effective guide for consumers who are looking for the best ISP,” said James Koers, General Manager of Snap’s Retail Division. “Unlike other reports that are highly technical, the Google Video Quality Report will help consumers easily identify the viewing experience they are likely to receive from their chosen ISP.”

“Receiving this rating from Google is testament to our strategy of focussing on higher bandwidth services like VDSL and Fibre, ensuring we deliver high performance internet to our customers,” adds James. “Watching YouTube is integral to New Zealanders’ everyday internet experience and no one wants to sit through a video that continually buffers or plays in low resolution.”

Read more about the Google Video Quality Report's methodology.

Snap Offers New Zealand’s Fastest Home Broadband Snap Offers New Zealand’s Fastest Home Broadband

Posted on Wed, 11 Dec 2013

Trial of 200Mbps service includes a “no data cap” option

11 December 2013 - Consumers keen to try New Zealand’s fastest home broadband can access Snap’s new 200Mbps Lightwave Extreme service from today. 

Lightwave Extreme offers download speeds of up to 200Mbps over the Chorus Ultra-Fast Broadband network - significantly faster than any existing 100Mbps UFB fibre services and even the best cable services which offer up to 130Mbps.  Lightwave Extreme comes with 500GB of data and an unlimited data package, Lightwave Extreme Unlimited, is also available.

Snap is the first ISP to resell Chorus’ 200Mbs service, which is currently offered on a trial basis and limited to the first 1,000 subscribers. Both existing and new Snap customers can sign up.

“There is today, nothing faster for New Zealand households and we expect heavy internet users will want to see for themselves what difference 200Mbps makes to their online experience.  It effectively doubles download speeds,” said Snap chief executive Mark Petrie.

“Our first Lightwave Ultra users have been blown away by the speed and performance.  Snap and Chorus look forward to learning what consumers are doing as we push the envelope in terms of speeds, pricing and data.  While Lightwave Ultra is designed for retail customers, we will introduce a product for enterprise customers shortly.”

The service boasts download speeds of up to 200Mbps with upload speed of up to 50Mbps, and is available in two packages.  Lightwave Extreme provides 500GB of data for $159 per month, while Lightwave Extreme Unlimited, priced at $199 per month, offers unlimited data with no restrictions or bandwidth management.

Chorus general manager, marketing and sales Victoria Crone says: “It’s great to see Snap taking the lead with Lightwave Extreme.  Fibre will redefine New Zealand’s broadband experience and Snap is doing a great job of leading the way in giving their customers some of the very best broadband in the entire world.”

Lightwave Extreme is only available in areas covered by the Chorus network, and where Snap is  currently providing UFB services. Although the service is currently a trial and some conditions may change, Snap will transition any customers to similar or better future services. Trial terms and conditions can be viewed HERE

Snap finalist in Champion Canterbury Awards Snap finalist in Champion Canterbury Awards

Posted on Thu, 12 Sep 2013

Snap are delighted to have been selected as a finalist in the 2013 Champion Canterbury Awards, in the Champion Retail Medium/Large category.

 

“As a proudly locally owned and operated business, employing close to 100 passionate Cantabrians, we’re thrilled to have been selected as a finalist. We’re now looking forward to battling it out with the other finalists, HRV Canterbury South, and Re:START for the top award”, says Mark Petrie, Snap CEO.

 

Now in their 11th year, The Champion Canterbury Awards celebrate business excellence, passion and success recognising the contribution both small, medium and large enterprises make to the vitality of the Canterbury region. They are now widely recognised as the premier business Awards in New Zealand.

 

 

 

Snap revs up the market with new VDSL2 plans Snap revs up the market with new VDSL2 plans

Posted on Mon, 08 Jul 2013

Snap’s new @Home and @Work offerings will truly let their customers “love their internet” and enjoy the very best broadband performance, at market leading prices.


Starting at just $85 a month, customers can get superfast VDSL2 broadband with download speeds of up to 70 megabit/s, and upload speeds of 5-10 megabit/s. This is between three to four times as quick on the download link as standard ADSL2 and up to ten times as fast on the upload link. This makes a massive difference if you have several people sharing the connection, work from home, or like to share large files with others.


Snap also sees to it that you can use your high-speed VDSL2 connection to the full, as even on the lowest residential plan a substantial 100 gigabytes (GB) of data per month is included.


Even better, new residential customers who sign up for two years with Snap get another 100GB per month of data on top, an extra saving of $15 per month.
For users requiring a phone service, plans start at just $95/month. All VDSL2 options include standard connection and wiring charges as part of the monthly fee.

“As the leading VDSL2 provider in NZ, we’re pleased to offer these new pricing options in to the market. Snap sees VDSL2 as a stepping stone to our top performing UFB products, once fibre becomes more readily available” says James Koers, Snap General Manager Retail.


“VDSL and UFB services place much higher demands on the network than ADSL services. It’s important for consumers to choose a provider that can support these demands. Snap’s investment in core network infrastructure and international connectivity over the past 12 months allow us to offer these higher bandwidth products with absolute confidence”, says Mark Petrie, Snap CEO.


The investment has paid off for Snap in terms of network performance and robustness, as can be seen in the least round of Truenet’s broadband measurement figures. https://www.truenet.co.nz/articles/may-2013-broadband-performance


Snap’s new pricing takes effect from Tuesday 9th July. Existing contracts will be re-rated to the new pricing during August 2013. The VDSL2 introductory offer applies to all contracts ordered until 31st August 2013.

 

Snap leading the market with Broadband Performance Snap leading the market with Broadband Performance

Posted on Mon, 10 Jun 2013

Christchurch {10th June 2013} – Truenet’s testing results for May 2013 confirm that Snap users truly can “love their internet” and enjoy the very best broadband performance.

 

For the first time, Snap has had their UFB fibre-optic connection results included showing outstanding performance in both Consistency (Time of Day) and Speed categories.

 

“As access speeds increase with UFB and VDSL2 take-up, a key differentiator will be national and international performance. The results clearly show that our significant investment in these areas over the past year is now paying dividends” says Snap CEO, Mark Petrie.

 

An independent body appointed by the Commerce Commission, Truenet release their broadband performance results every month, allowing end users to compare a range of performance measures of the larger Retail Service Providers (RSPs).

 

Snap is one of New Zealand’s fastest growing RSPs and currently one of the only providers offering ADSL2+, VDSL2 and UFB services.

 

“We’re experiencing strong growth in VDSL2 and UFB volumes, and Truenet’s performance results support our decision in 2012 to aggressively target these markets. It also highlights the fact that as access speeds increase, customer expectations increase and providers must have a network in place that can deliver on those higher expectations” says James Koers, General Manager Retail.

 

The results also show that Snap VDSL performs significantly better than all other providers’ ADSL services, with Webpage Download Times approaching those of UFB services.

 

Full details of the Truenet results can be seen at https://www.truenet.co.nz/articles/may-2013-broadband-performance

 

 

TrueNet Volunteers Needed! TrueNet Volunteers Needed!

Posted on Mon, 20 May 2013

Update: Monday, 20 May 2013


Thanks to everyone who has volunteered to help out with Truenet testing.
Here’s hoping enough of our awesome UFB customers have put their hands up, so we can get our results included soon.

 

As the results should be independent, we don’t need to know who has actually volunteered. Because of this, and the fact we love our customers so much, we’re going to give everyone who tweeted or messaged back to us by close of business Friday 17th March 25GBs of data per month free!

 

Remember though, the more people that put up their hand to help Truenet out the more we spread the message about how good Snap is!

 

 


Posted on Friday, 15 May 2013


We’re working with TrueNet to get our awesome UFB performance results published every month.

If you haven’t heard about TrueNet (www.truenet.co.nz), they’re an independent body used by the Commerce Commission to measure the broadband performance in people’s homes. Their results are published every month which helps inform customers about the broadband performance that retail service providers such as Snap are offering.

 

We’re really looking for volunteers for UFB services (both Lightwave and Lightwave Ultra plans) as TrueNet need a certain number of testers of each service before results can be included.

 

Being a volunteer does mean that you’ll be using some extra data every month (about 6GB on average), so to help sweeten the deal we’ll kick in an extra 25GB of data per month free of charge for as long as you 1. Remain a Snap customer and 2. Stay in the TrueNet testing programme. If you’re keen to help us out please visit https://www.truenet.co.nz/get-involved-become-volunteer-tester for all the  details.

 

Update to wiring and maintenance charges Update to wiring and maintenance charges

Posted on Wed, 01 May 2013

We’re pleased to now be able to offer wiring and maintenance for both phone and broadband:

 

Snap Voice Only Wiring + Maintenance Insurance                       $3.50 inc GST

Snap Broadband Only Wiring + Maintenance Insurance             $4.50 inc GST  

Snap Broadband and Voice Wiring + Maintenance Insurance    $5.50 inc GST     

 

For customers with existing wiring and maintenance on their phone, the above prices will be effective from 1 June 2013.

 

To order, just phone us on 0800 BROADBAND today to ask for Wiring and Maintenance on your line.

 

For more information go to:

http://www.snap.net.nz/support/content/3/114/en/wiring-%26-maintenance-insurance-information.html

 

 

iSky & Igloo data no longer zero rated. iSky & Igloo data no longer zero rated.

Posted on Tue, 30 Apr 2013

Due to technical changes by SkyTV, Snap is no longer able to offer zero rated traffic to iSky & Igloo. This means that from 1 June 2013, streaming from iSky & Igloo services will count towards your monthly data allowance on your Snap plan.

 

When we first introduced zero rated traffic to Snap plans, our data allowances started at 1GB per month. Since then, we’ve substantially increased our data allowances, and now our lowest data allowance on any Snap plan is 25GB and extra data starts from just $15 per month for 100GB.

 

If you’re a regular iSky or Igloo user, we would recommend checking that you have enough data each month for your regular viewing. To give you an idea of the amount of data you’ll need, an average 90 minute movie is 1GB. If you think you may need extra data each month, you can check out our add-on data packs in mySnap!

 

 

Snap Bank Account Details Update Snap Bank Account Details Update

Posted on Wed, 19 Dec 2012

A few months ago, we advised customers that our bank details had changed. If you’ve already updated our bank account details, thank you. If you haven’t yet updated your records, your payments are currently still being received, but this will soon change.

We are shortly going to close the Westpac account, so you will no longer be able to make deposits to this account.

Please check that you have our new bank account details recorded as the following:
Snap Ltd, BNZ Christchurch, 02-0820-0188002-000

Alternatively you can pay us with one of the following payment methods:
•    Credit card online at www.snap.net.nz,
•    Direct Debit: the direct debit form is available here,
•    Bill Payment: we are registered with all banks as a predefined bill payee,
•    Direct Credit: into Snap’s bank account (details above).

We apologise for any inconvenience this may cause, and if you do have any questions please contact us on 0800 500 638 24/7 or email us at accounts@snap.net.nz.

SNAP Launches One Terabyte Ultra-Fast Broadband Plans SNAP Launches One Terabyte Ultra-Fast Broadband Plans

Posted on Mon, 17 Dec 2012

SNAP Launches One Terabyte Ultra-Fast Broadband Plans

And Unmetered Nights!


Christchurch {5th Nov 2012} – New Zealand’s top-rated Internet provider Snap today announced plans that let customers truly use their broadband as intended.

 

Increased base data allowances and add-on packs up to 1 terabyte mean there will be plenty of room to use Snap’s new ultra-fast connections without having to keep one eye on the usage meter.

 

Better yet, if you purchase an additional data pack then data usage nights between 1am and 7am is unmetered, and doesn’t count towards the monthly allowance.

 

Snap chief executive Mark Petrie says: “The point of having a fast connection is so you can use the speed. Otherwise, why have a fast broadband connection?”

 

Petrie adds that the new plans won’t be rate-shaped or artificially managed in any way to slow them down. “That’s not the Snap way,” Petrie says. “We sell fast broadband and that’s what our customers get,” he says.

 

For VDSL & UFB services Snap has another exciting offer: connect before Dec 21st 2012 on a 24 month plan and get the first two months base plan rental free.

 

Customers in the UFB fibre catchment area can look forward to free installations, thanks to Chorus recent announcement that it will cover up to 200 metres distance without additional cost. In Enable areas, residential installations are free irrespective of distance.

 

The new plans are available for ADSL2+, VDSL2 and UFB residential customers. They include increased data as part of the standard service (from 25GB to 100GB) and come with Add-On Data Packs, including 100GB, 250GB, 500GB and a whopping 1TB in size so people can tailor their connection costs to their usage.

 

Full details of these plans and the UFB address checker can be viewed at www.snap.co.nz.

 

About SNAP

SNAP is a NZ owned and operated Retail Service Provider that offers a full range of telecommunications services. SNAP deliver innovative, customised solutions to other telecommunications providers, corporates, Government departments, small business, schools and residential users all over New Zealand. These solutions include WAN & LAN networks, highly resilient internet connectivity, hosted IP telephony, and professional consultancy services. SNAP have been voted TUANZ ISP of the Year for the last 3 years, in recognition of the outstanding value & service offered to customers, all backed up by their highly regarded, locally based, 24/7 call centre.

snap! 2012 Holiday Work Restriction snap! 2012 Holiday Work Restriction

Posted on Wed, 17 Oct 2012

The holiday period is coming and we’d like to let you know we’ll still be here 24/7 to support you!

 

------------------------------------------


Business Customers
The Snap Business Services team will be available 24/7 to provide incident response, monitoring and fault management. In short it is “business as usual” for support requests including statutory days.

 

New connection build work will be put on hold briefly to avoid changes on our core network that might impact your service stability over the holiday period.

 

Key dates:
-- New connection build work on hold 16th December 2012.
-- New connection build work resumes 9th January 2013.

 

This restriction will increase lead times for new services around this time so please contact us to get further details if that is going to affect you.

Staff will be available for emergency build work throughout the holiday period.

 

------------------------------------------

 

Residential Customers
Our Residential Customer Services team will also be available 24/7 including stat days.
You can reach them on: 0800 276 232 or support@snap.net.nz

 

 

Snap removes the cap. Snap removes the cap.

Posted on Wed, 07 Dec 2011

Set those wires on fire. It’s time for another Snap Free Weekend!

 

After the huge success of our last free weekend in July, we are once more removing data caps for all our home broadband users. The Snap Free Weekend starts at 8pm on Friday 9th of December and ends at 8am on Monday 12th December.

 

When the caps come off on Friday, snap! customers will have three days to exchange data with the world and internet usage won’t be metered!

 

This will be a great time to transfer huge files and buy online before Christmas.  If you really want a local copy of Wikipedia, now’s your chance! snap! makes it possible!

 

What’s more, we have updated our online tools so You can view how much data you have used across the entire weekend.

 

What you won’t see however is increased latency or slowdowns – our network is designed to keep up with demand. snap! always continue to add capacity in anticipation of growth.

 

snap’s Free Weekend is available to residential DSL accounts, including ADSL2+ and VDSL2 customers. We’re Sorry, but the Free Weekend isn’t available for cable, fibre or prepay customers – we are looking into ways of making this for future special weekends.

 

Existing customers who are over their data caps can make use of the Free Weekend. Snap will remove all data caps for everyone at 8pm Friday night.

 

Why are we doing this? because it’s nearly Christmas and “We Love You!”

 



Letter from the CEO Letter from the CEO

Posted on Tue, 01 Mar 2011

Dear customer,

I wanted to let you know that Snap is still operational and that we have come through the Christchurch earthquake reasonably unscathed. If you are or were in Christchurch at the time, everyone at Snap sincerely hopes that both you and your family are unharmed. For those customers that have been affected by the earthquake, we want to offer you all the support we can so please don't hesitate to call us on 0800 BROADBAND if you think that we can do so.

Residential customers : our helpdesk is operational and as power comes on around the City so should the broadband. Our systems are all operational, so if you are having issues with Internet or phone services please contact us, we should be able to assist as usual. Where there is damage to communications infrastructure, we can at least help bring this to the attention of the providers and hopefully speed the process of reinstatement.

Business customers : we can still provision new communications circuits and services, so if you are looking to move to temporary accommodation we should be able to assist in connecting you. We also have the facilities to get your phones up and running again and have a limited supply of telephone handsets available too. Our colocation facility is also operational and we have space available right now, so if you're looking for somewhere to locate your server infrastructure don't hesitate to give us a call. Our engineers are also available at the moment to assist you with technical problems that you may be having. Between colocation and communications you should be able to relocate and start operating again.

To all, if you have wireless capabilities on your laptop you are more than welcome to come down to our offices on Durham St South and use our wireless Internet facilities. Snap staff are quite busy assisting customers at the moment, but there will be someone available to give you the SSID and password and assist you gaining access. Please be aware that we do have limited space in the offices so you may need to park nearby and work from your car.

As I say, we are more than willing to help out where we can.

Sincerely,

Jamie Cairns,
CEO,
Snap

ISP of the year 2010! ISP of the year 2010!

Posted on Sun, 12 Sep 2010

Snap has been awarded Internet Service Provider of the Year for the seccond time running at the 2010 TUANZ Innovation Awards. The award, which is voted by TUANZ member organisations, recognises outstanding service, with a particular emphasis on innovation.

You can read more about the awards here.

Snap has moved offices! Snap has moved offices!

Posted on Fri, 30 Apr 2010

We have officially moved into our new building at 21 Durham Street South, Sydenham, Christchurch.







TVNZ On-Demand now on Playstation 3!! (unmetered via Snap) TVNZ On-Demand now on Playstation 3!!
(unmetered via Snap)

Posted on Fri, 23 Apr 2010

"TVNZ 's Ondemand service is now available on the PlayStation3 console, making it easier for viewers to access catch-up TV in their living rooms.
TVNZ Ondemand - already available on tvnz.co.nz - is the first catch-up TV service to be optimised for viewing on the living room TV through PS3.
The service features around 150 premium local and international shows including Go Girls, Shortland Street, MasterChef, Lost and The Pacific. Last month, more than 1.5 million episodes were delivered to 316,000 visitors."

Read more here 

New Zealand's Internet Filter: Snap's View New Zealand's Internet Filter: Snap's View

Posted on Mon, 15 Mar 2010

Snap does not support mandatory Internet censorship. However, we understand and realise that filtering can complement sand-box Internet for environments with specific requirements and we therefore will make a filtered Internet service available to our clients if the desire is there. Implementing this change is a relatively simple task, although we still have concerns surrounding implications for Internet performance and the ongoing expansion of the censorship programme.

Malicious email circulating. Malicious email circulating.

Posted on Thu, 15 Oct 2009

All Snap customers please be aware there is currently a trojan infected email being sent to some Snap customers. The email reads,

************************************

Dear user of the caverock.net.nz mailing service!

We are informing you that because of the security upgrade of the mailing
service your mailbox username@caverock.net.nz settings were changed. In order
to apply the new set of settings open zip attached file.

Best regards, caverock.net.nz Technical Support.

************************************

Please ignore and delete this email, do not open the email and do not open the zip file. This was not sent by Snap Internet.  We can confirm this zip file contains the Win32/FakeRean trojan. We are taking necessary steps to avoid our customers being affected by the email. If you have replied already or want to discuss this please call our helpdesk on 0800 500 638 or email our support team at support@snap.net.nz. 

ISP of the Year! ISP of the Year!

Posted on Fri, 11 Sep 2009

Snap has been awarded Internet Service Provider of the Year at the 2009 TUANZ Innovation Awards. The award, which is voted by TUANZ member organisations, recognises outstanding service, with a particular emphasis on innovation.

You can read more about the awards here.

Phishing Email Phishing Email

Posted on Tue, 25 Aug 2009

All Snap customers please be aware there is currently a phishing email being sent to some Snap customers. The email reads,

************************************

This notice is to inform all our{snap.net.nz}webmail users that we will be upgrading our site to help block Spam. We are also having congestion due to the anonymous registration of accounts so we are shutting down some accounts and your account is among those to be deleted.

We are sending you this e-mail to verify and let us know if you still want to use this account. Due to the congestion in mail server, webmail would be shutting down all unused accounts.

To confirm your active account, you are require to send us your e-mail account details listed below, these information would be needed to verify your account and to avoid being deactivated.

* Username:
* Password:
* Re-type Password:
* Date of Birth:

Warning!!! Account owner that refuse to send this information after one weeks of receiving this warning will lose his/her snap.net.nz account permanently.

sincerely,
Supplemental Nutrition Assistance Program (SNAP).

************************************ 

Please ignore and delete this email, do not reply to it. This was not sent by Snap Internet. We are taking necessary steps to avoid our customers being affected by the email. If you have replied already or want to discuss this please call our helpdesk on 0800 500 638 or email our support team at support@snap.net.nz.

Phishing Attempt on Snap Customers Phishing Attempt on Snap Customers

Posted on Wed, 29 Jul 2009

All Snap customers please be aware there is currently a phishing email being sent to some Snap customers. The email reads,

 

Dear snap.net.nz Subscriber,
Maintainance against spam mail is currently going on in our database, immediately,enter your Username here (**********) And Password here(**********) if you are the rightful owner of this account.
NOTE: You will be send a password reset message in next seven (7) working days after undergoing this process for security reasons.

Kind regards,
snap.net.nz Management.

 

Please ignore and delete this email, do not reply to it. This was not sent by Snap Internet. We are taking necessary steps to avoid our customers being affected by the email. If you have replied already or want to discuss this please call our helpdesk on 0800 500 638 or email our support team at support@snap.net.nz.

New Knowledge Base! New Knowledge Base!

Posted on Thu, 16 Apr 2009

Welcome to Snap Internet's brand new knowledge base.  Here well keep up-to-date answers to all commonly asked questions, news from the world of Snap and guides to get you setup and online as quickly as possible.

Show current news.