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2degrees and Snap 2degrees and Snap

Posted on Sun, 22 Mar 2015

2degrees and Snap – there’s a real choice of total telco service coming your way soon

2degrees has purchased Internet service provider Snap and will launch fixed-mobile services this year, accelerating its growth as a full service communications provider.

The two growing challengers will combine under the 2degrees brand, delivering a broadband and mobile service to consumers, businesses and enterprise customers nationwide.

The agreement brings together the mobile provider and broadband ISP with the highest customer satisfaction ratings in the industry at a time when New Zealanders are embracing data intensive mobile solutions and moving to new UFB fibre services.

2degrees CEO Stewart Sherriff says the two companies have enjoyed a selling partnership arrangement for the past two years and the purchase is a logical and  comfortable move for both.

“Snap provides the perfect complement to our mobile offering and will allow us to deliver the total package that our customers – and theirs – have been asking for,” says Mr Sherriff.

“Snap and 2degrees would have to be the best fit I’ve seen in terms of people, network and product. They have a great team of people who do the things we can’t do, but they operate under the same values – which shows through in what their customers say about them.”

Snap CEO Mark Petrie will join the 2degrees senior leadership team and lead the fixed services division within 2degrees.

Mr Petrie says the deal will help Snap deliver on its potential.

“One thing we’ve learned in the last couple of years, apart from the fact that we work well with 2degrees, is that there is a limited window of opportunity to win business as the UFB networks are rolled out. A fixed-mobile offer allows us to put our best foot forward and 2degrees is the best company to drive that growth,” says Mr Petrie.

The 2degrees workforce will expand to 900 staff, with Snap’s 120 staff joined by the 2degrees team in Christchurch at Snap’s office. Snap’s Auckland-based sales staff will move to 2degrees’ Newmarket office.

The move means there is now a true alternative to the incumbent providers, with 2degrees 2G, 3G and 4G mobile networks complemented by Snap’s ADSL, VDSL and fibre broadband services and underpinned by a New Zealand-based 24x7 customer care team and a 50-strong national store network.

Mr Sherriff says there will be no immediate change for customers, with the integration of back office systems to take place over time and in a way that minimizes the impact on them.

A snapshot of the new 2degrees:

900-strong combined team
50 retail stores
National mobile network
ADSL, VDSL and UFB services
Competing in all sectors of the telecommunications market

For media enquiries, please contact:

Charlene White
2degrees Corporate Communications Manager
Phone: 021 053 6382

Broadband Pricing Changes – 1 December 2014 Broadband Pricing Changes – 1 December 2014

Posted on Tue, 02 Dec 2014

From 1 December 2014 there are some changes to the way Snap are charged for broadband and home phone services. A new pricing structure is being introduced that will affect customers who have a broadband service with Snap AND a phone service with another provider. As a provider of the broadband component, Snap are facing cost increases that we regrettably need to pass on.

These changes only affect a few hundred Snap customers as we haven’t sold these types of services to new customers for several years. Customers that currently purchase a bundled (broadband and phone) service from us will continue to pay their current price. We are contacting affected customers directly to outline these changes, and work through what it means for them.

Customers can choose to keep their broadband and phone services with separate providers but this is likely to mean an increase in costs.  We are recommending that customers purchase a bundled (broadband and phone) service from us as that usually offers much better value. Customers can also bring their existing telephone number over to us.

You can read more about these changes here. You can also contact us 24/7 on 0800 276 232 or

Snap offers Dunedin exclusive ultra-fast Gigatown deal Snap offers Dunedin exclusive ultra-fast Gigatown deal

Posted on Wed, 26 Nov 2014

New fibre plans and hardware unlock the internet’s potential for Gigatown winner

26 November 2014 – Snap is celebrating Dunedin winning Chorus’ Gigatown competition by offering the town its ultra-high speed internet on an unlimited basis at a super low price.  The exclusive offer to Dunedin is designed so local consumers and businesses can bring the ideas in their Gigaplan to life. 

Snap’s high performance network, regarded as one of the fastest in New Zealand, already supports fibre services that deliver speeds of up to 200Mbps in Dunedin. By offering a genuinely unlimited service, Snap is helping kick start Dunedin fibre-enabled future while waiting for its Gigabit connection, expected in February or March 2015.

Once Chorus makes the Gigatown specification available, customers will be automatically switched to the new service.

The offer is available exclusively to homes and businesses in Dunedin.

Lightwave Home Ultimate: $99 per month including GST for unlimited data and a free premium modem with the latest ac wireless technology,  plus phone service, which includes voicemail, caller ID and call waiting.

Lightwave Business Ultimate: $119 per month plus GST for unlimited data and a free premium modem with the latest ac wireless technology.

The Snap Gigatown offers’ terms and conditions can be viewed here.

Because ultra-fast fibre plans require better hardware than the standard routers most ISPs ship to their customers, a free high speed ac wireless device will be included for new customers joining either Ultimate fibre plan for two years. The AVM 7490 modem is capable of delivering more than 200Mbps over a wireless connection as well as close to Gigabit speeds over a wired connection.

All of Snap’s broadband and fibre plans are delivered without rate shaping, traffic management and fair usage restrictions, giving customers the best possible internet experience.

Chorus Chief Commercial Officer, Tim Harris, says: “We’re delighted to welcome Snap into the Gigatown family of service providers. It’s great to see that Snap shares our enthusiasm for Gigatown and the potential of ultra-fast broadband to create social and economic opportunities for New Zealand.”

“We are as excited as the people of Dunedin about the possibilities offered through ultra high speed, unlimited internet to increase high value jobs and exports, and create more inclusive, connected communities. This offer recognises the creativity, energy and commitment put into winning the Gigatown competition and will help continue the momentum towards their fibre-enabled goals,” says James Koers, general manager, Snap Retail. “Snap looks forward to following Dunedin’s progress as we all learn how to reap the benefits from greater adoption of truly high speed, unlimited internet services.”

PC Magazine in Australia recently tested the speeds delivered by New Zealand residential service providers and concluded that Snap was the fastest provider in New Zealand.

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