Snap Latest News

Broadband Pricing Changes – 1 December 2014 Broadband Pricing Changes – 1 December 2014

Posted on Tue, 02 Dec 2014

From 1 December 2014 there are some changes to the way Snap are charged for broadband and home phone services. A new pricing structure is being introduced that will affect customers who have a broadband service with Snap AND a phone service with another provider. As a provider of the broadband component, Snap are facing cost increases that we regrettably need to pass on.

These changes only affect a few hundred Snap customers as we haven’t sold these types of services to new customers for several years. Customers that currently purchase a bundled (broadband and phone) service from us will continue to pay their current price. We are contacting affected customers directly to outline these changes, and work through what it means for them.

Customers can choose to keep their broadband and phone services with separate providers but this is likely to mean an increase in costs.  We are recommending that customers purchase a bundled (broadband and phone) service from us as that usually offers much better value. Customers can also bring their existing telephone number over to us.

You can read more about these changes here. You can also contact us 24/7 on 0800 276 232 or support@snap.net.nz.

Snap offers Dunedin exclusive ultra-fast Gigatown deal Snap offers Dunedin exclusive ultra-fast Gigatown deal

Posted on Wed, 26 Nov 2014

New fibre plans and hardware unlock the internet’s potential for Gigatown winner

26 November 2014 – Snap is celebrating Dunedin winning Chorus’ Gigatown competition by offering the town its ultra-high speed internet on an unlimited basis at a super low price.  The exclusive offer to Dunedin is designed so local consumers and businesses can bring the ideas in their Gigaplan to life. 

Snap’s high performance network, regarded as one of the fastest in New Zealand, already supports fibre services that deliver speeds of up to 200Mbps in Dunedin. By offering a genuinely unlimited service, Snap is helping kick start Dunedin fibre-enabled future while waiting for its Gigabit connection, expected in February or March 2015.

Once Chorus makes the Gigatown specification available, customers will be automatically switched to the new service.

The offer is available exclusively to homes and businesses in Dunedin.

Lightwave Home Ultimate: $99 per month including GST for unlimited data and a free premium modem with the latest ac wireless technology,  plus phone service, which includes voicemail, caller ID and call waiting.

Lightwave Business Ultimate: $119 per month plus GST for unlimited data and a free premium modem with the latest ac wireless technology.

The Snap Gigatown offers’ terms and conditions can be viewed here.

Because ultra-fast fibre plans require better hardware than the standard routers most ISPs ship to their customers, a free high speed ac wireless device will be included for new customers joining either Ultimate fibre plan for two years. The AVM 7490 modem is capable of delivering more than 200Mbps over a wireless connection as well as close to Gigabit speeds over a wired connection.

All of Snap’s broadband and fibre plans are delivered without rate shaping, traffic management and fair usage restrictions, giving customers the best possible internet experience.

Chorus Chief Commercial Officer, Tim Harris, says: “We’re delighted to welcome Snap into the Gigatown family of service providers. It’s great to see that Snap shares our enthusiasm for Gigatown and the potential of ultra-fast broadband to create social and economic opportunities for New Zealand.”

“We are as excited as the people of Dunedin about the possibilities offered through ultra high speed, unlimited internet to increase high value jobs and exports, and create more inclusive, connected communities. This offer recognises the creativity, energy and commitment put into winning the Gigatown competition and will help continue the momentum towards their fibre-enabled goals,” says James Koers, general manager, Snap Retail. “Snap looks forward to following Dunedin’s progress as we all learn how to reap the benefits from greater adoption of truly high speed, unlimited internet services.”

PC Magazine in Australia recently tested the speeds delivered by New Zealand residential service providers and concluded that Snap was the fastest provider in New Zealand.

Snap Sets New Standard for Fast Home Broadband Snap Sets New Standard for Fast Home Broadband

Posted on Mon, 20 Oct 2014

New UFB plans and hardware unlock the internet’s potential nationwide

Snap’s national high speed 200Mbps UFB plans, announced today, give Kiwis access to the country’s fastest broadband throughout New Zealand.

Available now, the new Lightwave plans offer a high-speed 200/200 service over the Chorus network and a 200/20 option over Enable and Ultrafast Fibre. To date the 200/200 service has only been offered in Auckland.

To celebrate, Snap is offering their Unlimited plans for only $10/m more than the base plan price, on a new two year term. This offer is available to existing as well as new customers*.

Because high speed plans require better hardware than the standard routers most ISPs ship to their customers, a free high speed wireless device with the latest ac capability will be included for new customers joining any two year 200Mbps plan*. The AVM 7490 modem is supports theoretical speeds of up to 1.4Gbps across wireless, and will transfer at Gigabit speeds.

All of Snap’s broadband and fibre plans are delivered without rate shaping, traffic management and fair usage restrictions as Snap’s network is tuned for optimal performance, giving customers the best possible internet experience.

“There is no faster commercial service available across the whole country today,” said James Koers, general manager, Snap Retail. “We’ve built our own network to ensure customers receive the fastest, most reliable service possible. We don’t cache, proxy or shape traffic in any way, giving customers peace of mind that they’re getting the service they expected and paid for.”

“Today, two out of every three of our sign-ups are for a fibre service which shows New Zealanders’ appetite is increasing for UFB as it becomes available. 200Mbps is just the beginning though as we’re now trialling Chorus’ new 1Gbps residential service,” adds James.

PC Magazine in Australia recently tested the speeds delivered by New Zealand residential service providers and concluded that Snap was the fastest provider in New Zealand.

Promotional terms and conditions can be viewed by clicking here



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