Snap Latest News
You may have already heard the great news - soon we’ll be joining forces with 2degrees to bring Kiwis’ a complete mobile and broadband solution.
We’re really excited to be merging with NZ’s best value mobile network and you can rest easy, knowing that nothing will change for you other than changing our name to 2degrees broadband. You’ll still be supported by our same great team, and our same fantastic network built to service customers up and down the country.
We’re working on some great new plans and offers which we’ll be ready to tell you about in the next few months, but even once they launch you can stay on your current plan if you choose to.
You’ll start to see a few changes to your invoices, our website and other communications from us, but if you need to get in touch with us for anything broadband related, we’re still here on the same number to help you.
2degrees and Snap – there’s a real choice of total telco service coming your way soon
2degrees has purchased Internet service provider Snap and will launch fixed-mobile services this year, accelerating its growth as a full service communications provider.
The two growing challengers will combine under the 2degrees brand, delivering a broadband and mobile service to consumers, businesses and enterprise customers nationwide.
The agreement brings together the mobile provider and broadband ISP with the highest customer satisfaction ratings in the industry at a time when New Zealanders are embracing data intensive mobile solutions and moving to new UFB fibre services.
2degrees CEO Stewart Sherriff says the two companies have enjoyed a selling partnership arrangement for the past two years and the purchase is a logical and comfortable move for both.
“Snap provides the perfect complement to our mobile offering and will allow us to deliver the total package that our customers – and theirs – have been asking for,” says Mr Sherriff.
“Snap and 2degrees would have to be the best fit I’ve seen in terms of people, network and product. They have a great team of people who do the things we can’t do, but they operate under the same values – which shows through in what their customers say about them.”
Snap CEO Mark Petrie will join the 2degrees senior leadership team and lead the fixed services division within 2degrees.
Mr Petrie says the deal will help Snap deliver on its potential.
“One thing we’ve learned in the last couple of years, apart from the fact that we work well with 2degrees, is that there is a limited window of opportunity to win business as the UFB networks are rolled out. A fixed-mobile offer allows us to put our best foot forward and 2degrees is the best company to drive that growth,” says Mr Petrie.
The 2degrees workforce will expand to 900 staff, with Snap’s 120 staff joined by the 2degrees team in Christchurch at Snap’s office. Snap’s Auckland-based sales staff will move to 2degrees’ Newmarket office.
The move means there is now a true alternative to the incumbent providers, with 2degrees 2G, 3G and 4G mobile networks complemented by Snap’s ADSL, VDSL and fibre broadband services and underpinned by a New Zealand-based 24x7 customer care team and a 50-strong national store network.
Mr Sherriff says there will be no immediate change for customers, with the integration of back office systems to take place over time and in a way that minimizes the impact on them.
A snapshot of the new 2degrees:
900-strong combined team
50 retail stores
National mobile network
ADSL, VDSL and UFB services
Competing in all sectors of the telecommunications market
For media enquiries, please contact:
2degrees Corporate Communications Manager
Phone: 021 053 6382
From 1 December 2014 there are some changes to the way Snap are charged for broadband and home phone services. A new pricing structure is being introduced that will affect customers who have a broadband service with Snap AND a phone service with another provider. As a provider of the broadband component, Snap are facing cost increases that we regrettably need to pass on.
These changes only affect a few hundred Snap customers as we haven’t sold these types of services to new customers for several years. Customers that currently purchase a bundled (broadband and phone) service from us will continue to pay their current price. We are contacting affected customers directly to outline these changes, and work through what it means for them.
Customers can choose to keep their broadband and phone services with separate providers but this is likely to mean an increase in costs. We are recommending that customers purchase a bundled (broadband and phone) service from us as that usually offers much better value. Customers can also bring their existing telephone number over to us.