snap! Latest News
Snap removes the cap.
Set those wires on fire. It’s time for another Snap Free Weekend!
After the huge success of our last free weekend in July, we are once more removing data caps for all our home broadband users. The Snap Free Weekend starts at 8pm on Friday 9th of December and ends at 8am on Monday 12th December.
When the caps come off on Friday, snap! customers will have three days to exchange data with the world and internet usage won’t be metered!
This will be a great time to transfer huge files and buy online before Christmas. If you really want a local copy of Wikipedia, now’s your chance! snap! makes it possible!
What’s more, we have updated our online tools so You can view how much data you have used across the entire weekend.
What you won’t see however is increased latency or slowdowns – our network is designed to keep up with demand. snap! always continue to add capacity in anticipation of growth.
snap’s Free Weekend is available to residential DSL accounts, including ADSL2+ and VDSL2 customers. We’re Sorry, but the Free Weekend isn’t available for cable, fibre or prepay customers – we are looking into ways of making this for future special weekends.
Existing customers who are over their data caps can make use of the Free Weekend. Snap will remove all data caps for everyone at 8pm Friday night.
Why are we doing this? because it’s nearly Christmas and “We Love You!”
Letter from the CEO
Dear customer,
I wanted to let you know that Snap is still operational and that we have come
through the Christchurch earthquake reasonably unscathed. If you are or were in
Christchurch at the time, everyone at Snap sincerely hopes that both you and
your family are unharmed. For those customers that have been affected by the
earthquake, we want to offer you all the support we can so please don't
hesitate to call us on 0800 BROADBAND if you think that we can do so.
Residential customers : our helpdesk is operational and as power comes on
around the City so should the broadband. Our systems are all operational, so if
you are having issues with Internet or phone services please contact us, we
should be able to assist as usual. Where there is damage to communications
infrastructure, we can at least help bring this to the attention of the
providers and hopefully speed the process of reinstatement.
Business customers : we can still provision new communications circuits and
services, so if you are looking to move to temporary accommodation we should be
able to assist in connecting you. We also have the facilities to get your
phones up and running again and have a limited supply of telephone handsets
available too. Our colocation facility is also operational and we have space available
right now, so if you're looking for somewhere to locate your server
infrastructure don't hesitate to give us a call. Our engineers are also
available at the moment to assist you with technical problems that you may be
having. Between colocation and communications you should be able to relocate
and start operating again.
To all, if you have wireless capabilities on your laptop you are more than
welcome to come down to our offices on Durham St South and use our wireless
Internet facilities. Snap staff are quite busy assisting customers at the
moment, but there will be someone available to give you the SSID and password
and assist you gaining access. Please be aware that we do have limited space in
the offices so you may need to park nearby and work from your car.
As I say, we are more than willing to help out where we can.
Sincerely,
Jamie Cairns,
CEO,
Snap