talk to our residential support team
Within New Zealand: 0800 BROADBAND (0800 276 232) toll freeWithin Australia: 1800 050 305 toll free
Anywhere else: +64 3 348 8747
Alternatively you can contact us for support via email at support@snap.net.nz for technical queries or accounts@snap.net.nz for accounts queries.
You should receive an automatically generated ticket number as a reference for your enquiry.
We endeavour to answer all email enquiries within 1 business day.
| Physical Address | Postal Address |
| 21 Durham Street South, Sydenham, Christchurch 8023 |
PO Box 8540 Riccarton, Christchurch 8440 |
| Office Hours | Helpdesk Hours |
| Monday - Friday: 9am to 5pm Saturday - Sunday: CLOSED Public Holidays: CLOSED |
Monday - Friday: 7am to 11pm Saturday - Sunday: 8am to 8pm Public Holidays: 8am to 8pm |