Position	Customer Service Representative
Location	Christchurch City, Canterbury
Type	Full time, Permanent
Pay and Benefits	$30K - $35K plus healthcare and benefits

snap! is the South Island's leading Internet Service Provider, with a rapidly expanding national client base. We are a dynamic company that continues to witness rapid growth, and we are now looking for a further residential helpdesk support staff to add to our award-winning team.

This role will require the successful candidate to actively support our residential client base through our call centre and electronic communication mechanisms. Knowledge of Internet-related technologies is a must for this role, and it is expected that the successful candidate will also show a flair for proactive and engaging communication with the client. A dynamic personality and friendly manner befitting the snap! philosophy will be most highly regarded.

It is essential that the successful candidate has the following attributes:

• Good knowledge of common operating systems, including Windows and Mac platforms
• Excellent working knowledge of commonly used Internet protocols and client applications - WWW, email, bittorrent, skype, instant messaging, etc
• Knowledge of dial-up and broadband technologies and hardware
• Understanding of DNS and RADIUS
• A sense of ownership and a desire to resolve clients queries
• Ability to operate under minimal supervision
• Excellent verbal and written communication skills
• Ability to communicate effectively with clients of differing technical ability

In addition, it would be beneficial (but not essential) that the candidate also has the following:

• Previous experience working within an ISP or the wider ICT sector

This position represents an excellent opportunity for the successful candidate to become a valued member of the Snap support team, gain valuable experience with a Service Provider, develop and expand their current skillset, and seek formal qualification. The right person will also be provided a real progression path into other areas of the business.

We welcome applications, cover letters and resumes from candidates to be emailed to: recruitment.support@staff.snap.net.nz. All correspondence will be treated in the strictest confidence.

It should be noted that we always have a huge response to our advertisements - please demonstrate your flair in communication by making your application the one that stands out above all others.

Applicants must be able to attend interviews in Christchurch, if required.

Applicants for this position should have NZ residency or a valid NZ work permit.