Contact information for our support and accounts teams are listed below. Alternatively you can fill out our online support form , you will be issued a support ticket and we will get back to you as soon as possible.

Contact our Support Team

You can contact our helpdesk toll free on 0800 BROADBAND (0800 276 232) press 1. The helpdesk is open Weekdays 7am - 11pm and Weekends 8am - 8pm.

Alternatively you can contact us for support via email at support@snap.net.nz for technical queries. You should received an automatically generated ticket number as a reference for your enquiry. We endeavour to answer all email enquiries within 1 business day.

Contact our Accounts Team

You can contact our accounts team on 0800 BROADBAND (0800 276 232). The accounts team is available Weekdays 9am - 5:00pm however outside of these hours our support team may be able to help you with some enquiries

Alternatively you can contact our accounts team via email at accounts@snap.net.nz. You should received an automatically generated ticket number as a reference for your enquiry. We endeavour to answer all email enquiries within 1 business day.