All Snap customers please be aware there is currently a trojan infected email being sent to some Snap customers. The email reads,

************************************

Dear user of the caverock.net.nz mailing service!

We are informing you that because of the security upgrade of the mailing
service your mailbox username@caverock.net.nz settings were changed. In order
to apply the new set of settings open zip attached file.

Best regards, caverock.net.nz Technical Support.

************************************

Please ignore and delete this email, do not open the email and do not open the zip file. This was not sent by Snap Internet.  We can confirm this zip file contains the Win32/FakeRean trojan. We are taking necessary steps to avoid our customers being affected by the email. If you have replied already or want to discuss this please call our helpdesk on 0800 500 638 or email our support team at support@snap.net.nz. 

Snap has been awarded Internet Service Provider of the Year at the 2009 TUANZ Innovation Awards. The award, which is voted by TUANZ member organisations, recognises outstanding service, with a particular emphasis on innovation.

You can read more about the awards here.

All Snap customers please be aware there is currently a phishing email being sent to some Snap customers. The email reads,

************************************

This notice is to inform all our{snap.net.nz}webmail users that we will be upgrading our site to help block Spam. We are also having congestion due to the anonymous registration of accounts so we are shutting down some accounts and your account is among those to be deleted.

We are sending you this e-mail to verify and let us know if you still want to use this account. Due to the congestion in mail server, webmail would be shutting down all unused accounts.

To confirm your active account, you are require to send us your e-mail account details listed below, these information would be needed to verify your account and to avoid being deactivated.

* Username:
* Password:
* Re-type Password:
* Date of Birth:

Warning!!! Account owner that refuse to send this information after one weeks of receiving this warning will lose his/her snap.net.nz account permanently.

sincerely,
Supplemental Nutrition Assistance Program (SNAP).

************************************ 

Please ignore and delete this email, do not reply to it. This was not sent by Snap Internet. We are taking necessary steps to avoid our customers being affected by the email. If you have replied already or want to discuss this please call our helpdesk on 0800 500 638 or email our support team at support@snap.net.nz.